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Business Banking Relationship Service Specialist Sr. in Bloomfield Hills at Huntington

Date Posted: 3/12/2019

Job Snapshot

Job Description

Description:

  • Responsible for providing first line customer service support for Business Banking Customers for several Relationship Managers.
  • Responsible for opening and the ongoing maintenance of business depository accounts including documentation execution with the customer.
  • Responsible for handling Business Banking overdrafts (non-sufficient funds) for Customers owned by Relationship Managers.
  • Responsible for partnering with business loan center operations to ensure all necessary documentation is provided and scanned for credit requests.
  • Responsible for servicing post loan closing needs such as processing loan advances, loan payments or payoffs in accordance with Huntington policy.
  • Researches and resolves complex problems regarding service activities and operational issues specific to deposit account and credit relationships.
  • Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements.
  • Participate in identifying issues of concern and keeping department management informed as needed.
  • Makes routine decisions in the absence of an officer.
  • Advises and counsels customers on bank products and services.
  • May attend customer meetings and presentations independently or with an officer.
  • May assist in the onboarding and training of new RSS colleagues

  • Responsible for ensuring fraud process is initiated and followed up on per Huntington Standards.
  • Responsible to serve as a product liaison for all products Business customers utilize
  • Cross sells bank products and services including referring customers to appropriate personnel
  • Responsible for maintaining up to date knowledge of products, services, departmental systems and related technology, policies and procedures.

Minimum Qualifications:

  • High School Diploma or GED
  • Minimum 3 years of experience in banking

Preferred Qualifications:

  • Excellent customer service skills, highly motivated, focused, and goal oriented
  • Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
  • Strong organizational skills with attention to detail, planning and follow-up
  • Ability to build and expand quality internal and external customer relationships
  • Must be able to multi-task and work under pressure with minimal supervision
  • PC and internet proficiency
  • Proficient in Excel, Word, and Microsoft Office Products
  • Ability to train newly hired RSS's

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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