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Business Systems Analyst 3 in Columbus at Huntington

Date Posted: 3/5/2018

Job Snapshot

Job Description

Brief Description:
This position will be ideally located at the Easton Operations Center. Position will entail M-F during business hours but will be required to support evening and weekend deployments on a fairly regular basis as well as a rotational on call schedule.

Detailed Description:
• Position is a support role for ENS Contact Center. The resource will act as a Business Systems Analyst (BSA) and will perform tasks such as servicing end user incident reports, patching and validation, QA testing, system analysis and health checks, quantification of impacts or benefits and in general assist to maintain the integrity and health of contact center applications and infrastructure.
• In addition to support the job will include some development within contact center systems including reporting (VIM), Routing (Cisco UCCE), Recording Suite (Recording, Speech Analytics, Record on Demand, Process Assistant Automations, Workforce Management and Gamification).
• This position will include scope and requirements gathering as well as other steps required by Huntington's system development and life cycle process.

Basic Qualifications:
• Bachelor's Degree
• Min 5 yrs of combined experience in IT Systems Analysis/ IT System Support/ Business Analysis/ Contact Center Support

Preferred Qualifications:
• Knowledge of contact center operations, SQL, Cisco are desired but not required.
• Solid analytical skills including data analysis are desired in addition to solid familiarity and competency with Microsoft office products.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.

Huntington does not accept solicitation from Third Party Recruiters for any position.