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Business Systems Analyst 3 in Columbus at Huntington

Date Posted: 5/7/2018

Job Snapshot

Job Description

Brief Description:
This position will be ideally located at the Easton Operations Center. Position will entail M-F during business hours but will be required to support evening and weekend deployments on a fairly regular basis as well as a rotational on call schedule.

Detailed Description:
* Position is a support role for ENS Contact Center. The resource will act as a Business Systems Analyst (BSA) and will perform tasks such as servicing end user incident reports, patching and validation, QA testing, system analysis and health checks, quantification of impacts or benefits and in general assist to maintain the integrity and health of contact center applications and infrastructure.
* In addition to support the job will include some development within contact center systems including reporting (VIM), Routing (Cisco UCCE), Recording Suite (Recording, Speech Analytics, Record on Demand, Process Assistant Automations, Workforce Management and Gamification).
* This position will include scope and requirements gathering as well as other steps required by Huntington's system development and life cycle process.

Basic Qualifications:
* Bachelor's Degree
* Min 5 yrs of experience in IT Systems Analysis/ IT System Support/ Business Analysis which includes min 1 year of Contact Center Support work

Preferred Qualifications:
* Knowledge of contact center operations, SQL, Cisco are desired but not required.
* Solid analytical skills including data analysis are desired in addition to solid familiarity and competency with Microsoft office products.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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