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Card Business Process Monitoring Manager in Columbus at Huntington

Date Posted: 2/17/2019

Job Snapshot

Job Description

This individual will be a Program Manager driving delivery of numerous operational processes that support the delivery of Huntington's Payment products, including Consumer Credit Card, Business Credit Card, and Debit Card.

Detailed Description:

  • Leads development and execution of Payments (Credit and Debit Card) business process monitoring, including Quality Assurance (QA) reviews, population testing/exception reporting, other monitoring to ensure appropriate execution of day-to-day business processes;
  • Monitors internal and external vendor performance via metrics (SLAs) and testing;
  • Researches and resolves escalated items;
  • Analyzes problems and data to identify issues and determine root causes;
  • Stays abreast of corporate standards (3PRM, SOX, Access, etc.) and helps drive within business processes;
  • Develops in-depth understanding of business processes to determine technical or procedural improvements and appropriate oversight strategies;
  • Creates effective management and summary reporting and/or executive presentations;
  • Leads execution of system access reviews in alignment with corporate standards;
  • Drives remediation of issues and other control enhancements to support product delivery;
  • Performs testing to validate project and change activities;
  • Serves as business partner to oversight groups, including Segment Risk, Audit, 2nd LOD Reviews, etc.
  • Maintains awareness of regulatory environment and changes and industry best practices related to vendor management and incorporates as appropriate; and
  • Performs and participates in ad hoc projects and/or assignments as requested.

Basic Qualifications:

  • Bachelor's Degree in business, accounting/finance, computer science or similar.
  • 5+ year of experience in Project Management, Vendor Management, Audit, Compliance, Risk Management, or Credit Card or Debit Card Products may be considered.

Preferred Qualifications:

  • Thinks critically and solves complex problems.
  • Drives projects and deliverables to closure.
  • Passion for delivering quality and efficiency.
  • Seeks diverse and challenging assignments.
  • Able to deal with ambiguity and navigate through complex situations.
  • Highly organized, able to multi-task and work in a fast paced environment.
  • Proficient Microsoft Office, including Word, Excel, PowerPoint, and Visio.
  • Able to critically analyze data and processes to identify issues, root cause and corrective action.
  • Abie to analyze data and draw appropriate conclusions.
  • Strong written and verbal communication skills.
  • Experience with Card products and operations.
  • Demonstrated skills in developing control processes.
The referred location for this role will be in Columbus, but the location could be anywhere within the Huntington footprint based on experience.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.