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Colleague Resource Center Specialist in Columbus at Huntington

Date Posted: 8/2/2018

Job Snapshot

Job Description

Brief Description:

The 5's Colleague Resource Center --Team Oriented environment providing telephone support to Retail banking colleagues by answering questions regarding Huntington policies, procedures, customer service issues, and systems, with an emphasis on coaching and service resolution.

Responsibilities include:

  • Providing phone support to Huntington Retail banking colleagues by answering questions regarding Huntington policies, procedures, customer service issues, and systems
  • Resolving complicated customer issues through completion, within service level
  • Recommending process improvements for internal and external customer service
  • There are service level goals, but no sales goals associated with this position
  • Eligible for participation in Recognizing Exceptional Performance [REP] incentive program

Basic Qualifications:

  • High School Diploma
  • One or more years of Head Teller/Team Leader/Personal Banker/Assistant Branch Manager experience or
  • One or more years of Retail Branch Operations experience

Other Preferred Traits and Characteristics:

  • Associate's Degree preferred
  • Knowledge on the account opening requirements, Argo Teller, ATM support, CD/IRA regulations and Lending Policies preferred
  • Supervisory or leadership experience is an added plus
  • Proven ability to successfully resolve complex customer service issues
  • Excellent written and oral communication skills
  • Team player, with a genuine enthusiasm for providing "Simply the Best" service
  • PC and Internet proficient

Hours: We offer a variety of Flexible schedules which can include: mornings, evenings, split shifts, etc. as needed to accommodate staffing level and volume for the Retail Solutions Center. Full time Position at 40 hours per week. Phone Support Center hours of operation: Monday - Thursday 8:30am - 7pm, Friday 830-8 pm, Saturday 9am - 5pm and Sunday 11am - 4pm. Flexible schedules Monday -- Friday, with every other Saturday shift required. Approximately one Sunday shift per quarter.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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