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Collector in Columbus at Huntington

Date Posted: 4/28/2018

Job Snapshot

Job Description

Join our Customer Assistance team at our brand new facility located at 5555 Cleveland Avenue, Columbus, OH. This facility offers "best in class" amenities including a full service Starbucks, Wellness and Fitness Center, variety of dining options including a Class A cafeteria and two 24-hour self-service markets, a basketball court, and an open air concept working space.

This Customer Assistance position offers the potential for an accelerated career progression within our Credit Administration department.

This position focuses on mortgage and PCL debt counseling. This position is full-time with hours from 12pm-9pm Monday-Friday with occasional Saturdays 8am-1pm. The Customer Assistance Team at Huntington provides 'Simply the Best' customer service at all times. This is accomplished by partnering with our homeowners in an effort to understand their hardships and provide them with the information they need to make informed decisions about their mortgage loans and personal credit lines.

The Customer Assistance Collector:

  • Interviews homeowners to determine the extent of their hardship and their ability to pay the loan currently and in the foreseeable future
  • Councils homeowners on available alternatives to foreclosure to include modifications, short sales, mortgage releases, forbearance, reages and repayment plans
  • Negotiates appropriate short term payment arrangement or a commitment to seek an alternative to foreclosure with homeowners
  • Educates homeowners on how to submit an application for assistance, get that application evaluated and, if applicable, how to appeal an application that is denied
  • Provides homeowners with status updates as it concerns their application for assistance
  • Where applicable advises homeowners on the circumstances under which their loan can be referred to foreclosure
  • Works on an automated dialer to make/take phone calls
  • Consistently meets established individual and departmental goals as it concerns quality and other service level metrics
  • Complies with all policies and procedures set forth by Huntington
  • Adheres to Federal Regulatory requirements regarding debt collections

Basic Qualifications

  • High school diploma or GED
  • At least 1 year of customer service experience

Preferred Qualifications:

  • Call Center experience
  • Must have a desire to educate and assist troubled customers
  • Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
  • Ability to understand complex processes
  • Must be able to easily adapt to change and embrace continuous improvement
  • Must be goal oriented and self-motivated
  • Must be comfortable using a computer and keyboard
  • Working knowledge of consumer and collection law
  • Knowledge of MSP and HOGAN systems helpful
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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