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Collector in Akron at Huntington

Date Posted: 10/9/2018

Job Snapshot

Job Description

The shift for this position is Monday-Friday, 12:00pm-9:00pm with occasional Saturdays, 8:00am-4:00pm.

Collectors at Huntington provide "Simply the Best" customer service at all times. Responsibilities include contacting delinquent customers by telephone to collect on overdrawn checking and savings accounts. Negotiate payment arrangements which benefit the customer while protecting the bank's best interest. This position:

  • Updates collection system of record
  • Negotiates payment arrangements
  • Reviews and discusses transaction history
  • Educates customers on current status of account and potential fees/outcome
  • Advises customer of Huntington Bank products and services

Basic Qualifications

  • High school diploma or GED
  • 1 year of customer service experience

Preferred Qualifications

  • Call Center experience
  • Must have a desire to educate and assist troubled customers
  • Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
  • Ability to understand complex processes
  • Must be able to easily adapt to change and embrace continuous improvement
  • Must be goal-oriented and self-motivated
  • Must be comfortable using a computer and keyboard
  • Working knowledge of consumer and collection law
  • Knowledge of CACS, RMS, and HOGAN systems helpful.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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