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Collector in Akron at Huntington

Date Posted: 3/14/2019

Job Snapshot

Job Description

This Customer Assistance position focuses on delinquent credit card accounts, and is located at our Operations Call Center in Akron. It is Full time. For this position the shift is Monday through Friday, 12pm-9pm; and every Saturday, 8am-4pm, 40 total hours with exact hours to be determined upon hire.

The Customer Assistance Team at Huntington provides 'Simply the Best' customer service at all times. This is accomplished by partnering with our customers in an effort to understand their reasons for delinquency and provide them with the information they need to make informed decisions about their credit card accounts.

This position:

  • Interviews customers to determine the extent of their hardship and their ability to pay the account currently and in the foreseeable future
  • Counsels customers on available alternatives to eliminate the delinquency to include hardship, settlements and re-age programs.
  • Negotiates appropriate short term payment arrangements
  • Provides status updates to customers
  • Places outbound calls manually or on an automated dialer system, as well as receive inbound calls
  • Consistently meets established individual and departmental goals as it concerns quality and other service level metrics
  • Complies with all policies and procedures set forth by Huntington
  • Adheres to Federal Regulatory requirements regarding debt collections

Basic Qualifications

  • High school diploma or GED
  • 1 year of customer service experience

Preferred Qualifications

  • Call Center experience
  • Must have a desire to educate and assist troubled customers
  • Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
  • Ability to understand complex processes
  • Must be able to easily adapt to change and embrace continuous improvement
  • Must be goal-oriented and self-motivated
  • Must be comfortable using a computer and keyboard
  • Working knowledge of consumer and collection law
  • Knowledge of CACS, RMS and HOGAN systems helpful
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.