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Customer Advocacy Research & Insights Statistical Analyst in Columbus at Huntington

Date Posted: 3/7/2018

Job Snapshot

Job Description

Customer Advocacy Research & Insights Statistical Analyst, Sr.:

Purpose of the Role: The Customer Advocacy Research & Insights Statistical Analyst will serve as the lead statistician for the Research & Insights function, setting the direction and standards for statistical analyses conducted by the Research & Insights team at Huntington. This individual will conduct advanced statistical analyses and modeling on customer, colleague and prospect feedback captured from research, complaints and other information sources; identify process improvement areas for the Research & Insights team; and automate analysis and other key processes to improve department efficiencies. This Sr. Analyst will also be responsible for developing a training program for our Analysts and Research Managers, and conducting the statistical analysis training to develop the team's analysis skills. In addition, this person would work closely with the Research & Insight Managers on advanced analysis for their projects.


• Conduct advanced statistical analysis (including segmentation, key driver analysis, conjoint, discrete choice and MaxDiff). Analyze research results for studies involving advanced analytics, to include report writing and presentation of the findings to our business stakeholders
• Create SPSS and other key software training courses for analysts; and train and mentor analysts on software and analytical techniques to improve their effectiveness
• Establish analysis standards for the Customer Advocacy Team, and set the direction for analysis and reporting of results involving advanced statistics
• Identify process efficiencies that can be gained by automating repetitive tasks/processes used in analysis and reporting of data (research and complaint data), and lead these process improvement initiatives

Basic Requirements:

• Masters or PhD in Statistics, Market Research, Psychology or other related program with statistics coursework
• At least 7 years of work experience in Research, Statistical Analysis, or related field

Preferred Qualifications:

• Proactive, positive attitude, self-starter approach
• Experience providing statistical analysis and advanced analytics for Consumer and B2B Studies
• SQL data base experience is required
• Strong written and oral presentation skills
• Experience with Microsoft Office-Word, Excel, and PowerPoint is required
• Experience with statistical software is required (e.g. SPSS, SAS, Minitab, R)
• Experience with a CX platform and/or Survey Research Platforms (e.g., MaritzCX, Qualtrics)
• (Preferred) Experience accessing large data sets stored in various formats
• Experience in creating dashboards is a plus
• (Preferred) Experience with object-oriented languages (Java, C++, Python, PHP, etc.)
• Experience with HTML is a plus

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.

Huntington does not accept solicitation from Third Party Recruiters for any position.