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Customer Service Associate - Customer Solutions Center in Akron at Huntington

Date Posted: 3/22/2019

Job Snapshot

Job Description

The Customer Service Associate position provides "Simply the Best" customer service at all times. This high volume sales and service position will allow you to engage your customer service skills by delivering prompt and accurate answers to telephone banking customers and promoting self-service options and convenience services to our customers.

In the Customer Service Associate role you will:

  • Provide outstanding service to and builds relationships with over 100 customers every day
  • Work individually and as a team to meet and exceed established goals, i.e. call handle time goals, availability goals, customer service performance goals, sales and quality goals
  • Maintain up to date knowledge on Huntington products, services, technology, and procedures

Basic Qualifications

  • Minimum of 1 year of customer service experience required
  • High School Diploma or GED

Preferred Qualifications

  • Candidates must be available to work day, afternoon or evening shifts during the week and on weekends as part of their normal permanent schedule. Shifts will be assigned based on business needs
  • Previous call center or banking experience preferred
  • Ability to demonstrate professional verbal communication skills
  • Ability to quickly resolve complex customer problems using various resources including computer screens and other reference materia
  • Will be responsible for resolving customer complaints and disputes in a timely and professional manner
  • Ability to use a headset and to sit for long periods of time
  • Experience with Microsoft Office applications and the Internet

Application Process Steps

After you fill out your application, you will be required to complete a two-part Online Assessment.This assessment is being conducted by Infor Talent Science and is comprised of both cognitive and behavioral components that improve the interview and selection process.

  • When prompted, please register for the Assessment using your email address and a password of your choosing.
  • Carefully follow the on-screen instructions, and read the FAQ's if you have questions.

Please note: Your application is not complete until you have submitted your completed Assessment.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.