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Digital Product Manager in Columbus at Huntington

Date Posted: 10/31/2018

Job Snapshot

Job Description

Join the team that shapes the online and mobile banking experience for Huntington's valued clients. We're a small passionate team focused on building differentiating tools and phenomenal customer experiences. You'll support complex mobile/online/digital products and help ensure that the customer experience and business goals remain at the forefront. You'll be engaged in all aspects of digital product support and delivery, from defining and documenting requirements to participating or leading User Acceptance Testing, to providing training and assistance to both internal and external clients, to tracking and reporting Key Performance Indicators.

Detailed Description

  • Bring to market complex, customer-driven digital products and services
  • Represent the customer and business goals while working with technology partners to deliver products
  • Manage the product lifecycle from requirements gathering through production and release
  • Develop business scope and requirements
  • Work with internal digital design teams to create user experience scenarios for products
  • Work with systems vendor, technology, retail, marketing, and customer service partners to ensure successful delivery of digital services
  • Create and maintain information on service performance and application metrics, for analysis and reporting to management
  • Provide transparency to business and technology leadership on project status and product development issues
  • Manage risk associated with delivering applications and specific application features
  • Assist with customer research and issue resolution
  • Provide assistance, training, and support for internal clients and stakeholders
  • Perform periodic risk, access, and audit reviews of the system and users to ensure that Huntington is adhering to the highest security standards
  • Perform research across various systems (proprietary and vendor solutions) and databases as necessary to support requests for information from various internal departments.
  • Assist with analysis of pricing and profitability and craft recommendations for opportunities to increase revenue and decrease expenses.
  • Other product management tasks that may be required from time-to-time


Basic Qualifications:

  • Bachelor's Degree
  • Minimum of 3 years of Online/Mobile Product Management or Digital project delivery experience

Preferred Qualifications:

  • Digital product management or delivery experience in e-commerce, digital messaging, identity and access management, digital money movement, or customer self-service.
  • Ability to translate business needs to technology teams
  • Experience with desktop and mobile web, mobile apps, and alerts
  • Experience with retail or business financial Services
  • User-centered design and usability expertise
  • Self-starter who develops plans and is committed to hitting delivery dates
  • Strong analytical skills and familiarity with the Software Delivery Lifecycle
  • Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
  • Ability to develop working relationships with individuals at all levels of an organization
  • Strong organizational skills and attention to detail
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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