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End User Computing Manager in Columbus at Huntington

Date Posted: 2/12/2019

Job Snapshot

Job Description

Description:
Brief Description:
Seeking a Manager of End User Computing to lead an 8-10 person team providing third level end user PC and VDI support in a 24 x 7 operation. Background and experience in desktop technologies, emerging trends, security controls, and the ability to lead the team by example is required.

Detailed Description:
* Lead and manage a team of End User support specialists
* Serve as the escalation point for End User issues and problems
* Lead and drive continuous improvement opportunities in end user experience
* Manage Service Requests and Incidents by working with L1 and L2 teams in the Help Desk
* Work with other IT teams to ensure a consistent and positive End User experience
* Develop appropriate reporting to track KPIs in the End User Environment
* Act as a liaison and advocate between the business and other IT teams to address problems or improve End User experience
* Interfaces with Senior IT leadership on problem/incident calls and acts as an escalation point
* Coaching and mentoring team members, promoting a growing, transformative IT culture
* Develops and maintains a solution roadmap, product catalog and vision
* 24/7 support and availability and serves as a team escalation point

Basic Qualifications:
* Bachelor s degree
* Min 7 yrs of experience in IT which includes 5 years of experience with End User Computing and Support and 3 years of experience managing an IT support organization

Preferred Qualifiations:
* Experience managing remote teams including off-shore
* Previous management experience in a medium to large company
* Excellent verbal and written communication skills
* Previous presentation and budgeting experience
* Strong leadership and managerial courage
* Strong technology troubleshooting skills
* Exhibits strong technical decision making
* Strong organizational, project management and problem-solving skills
* Strong interpersonal skills
* Microsoft Windows 10/7 in a managed desktop environment
* MAC OS in a managed desktop environment
* Microsoft Office 2016 and 365 in a managed desktop environment
* Enterprise desktop imaging and deployment technologies
* Standard desktop, workstation & laptop hardware and software troubleshooting

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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