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Enterprise Fraud Specialist I in Akron at Huntington

Date Posted: 2/27/2019

Job Snapshot

Job Description

This Enterprise Fraud Specialist position is responsible for researching and resolving customer Debit Card/ATM transaction disputes. The work schedule is Monday - Friday, 8:00 am - 5:00 pm.

Responsibilities include:

  • Under minimal supervision, researches, responds to and resolves customer inquiries regarding debit card disputes; works with other areas to resolve specific issues.
  • Ensures that customer disputes are handled in accordance with applicable regulations including Reg. Z, Reg E and the Mastercard Rules and Regulations.
  • Performs miscellaneous clerical tasks, as assigned.

Basic Qualifications:

  • High School Diploma
  • Minimum of one year financial/banking experience required.
  • Minimum of one year customer service experience. It is imperative that the individual in this position deliver the highest quality customer service with the utmost accuracy every time.
  • Minimum one year previous Debit Card or Credit Card Fraud or transaction research experience, or equivalent education strongly preferred.

Other Traits, Characteristics and Experience:

  • Must have strong organizational skills and ability to meet tight deadlines
  • Must possess excellent oral and written communication skills
  • Knowledge of Pega, CIS/OBS/Hogan DDA screens, Lotus Notes, ESS, Mastercard/Tsys/IPS preferred.
  • Prior Reg E/Reg Z regulatory compliance experience preferred.
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.