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Enterprise Fraud Specialist I in Columbus at Huntington

Date Posted: 6/6/2018

Job Snapshot

Job Description

Under general supervision will research and resolve discrepancies of ACH transactions. These discrepancies will be presented to the researcher in the form of an electronic case. Researcher will use multiple systems and reports to research and resolve discrepancies. Will be required to work closely with other financial institutions, merchants and customers to exchange information and resolve discrepancies. It is imperative that the individual in this position deliver the highest quality customer service with the utmost accuracy every time.

Basic Qualifications:

  • High school diploma or equivalent required
  • 1+ years' front line customer service experience required

Preferred Qualifications:

  • banking/financial experience preferred
  • excellent written and verbal communication skills including professional grammar and demeanor
  • able to utilize various software packages such as MS Word and Excel; previous experience using Microsoft Office software -- Outlook, Word, Excel and PEGA a plus
  • demonstrate a sense of urgency and the ability to adapt in a fast-paced environment
  • ACH, Regulation E and NACHA knowledge also a plus.
  • ability to analyze situations and make independent decisions.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.