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Home Equity Loan Specialist in Covington at Huntington

Date Posted: 6/14/2018

Job Snapshot

Job Description

Outbound calling potential borrowers in a timely manner to review HELOC inquiries. Able to review features and benefits and close the sale. Will require a vast knowledge in consumer secured and unsecured products. Extremely organized and work well in a fast paced environment. Manage a pipeline of 100 consumer secured and unsecured loan applications and obtain the information necessary to meet underwriting requirements. Primary focus includes but not limited to outbound sales calls, receiving incoming calls, processing applications while proactively communicating with the customer and branch colleagues throughout the origination process, getting loans ready to close, and schedule closings while working diligently with branch colleagues, third party service providers, and customers to achieve this objective.

  • Sells features and benefits of products to customers, cross-sells other products and services, up-sells loan amounts, and encourages additional account usage.
  • Highly customer focused position. Demonstrates a high sense of urgency in all activities to meet the needs of the customer. Works as the customer's advocate in the lending process.
  • Manages a pipeline of secured and unsecured consumer loan applications.
  • Interacts directly with customers, internal partners such as bankers and underwriters, and third party service providers in the origination of consumer loan applications.
  • Communicates by phone and email in a proactive, sales-oriented manner.
  • Communicates terms, requirements, and conditions of customer's loan application and obtains customer acceptance.
  • Expedites the origination process by keeping all parties up to date on the status of the application and communicating new information relevant to the transaction.
  • Follows up with the customer, banker, and others as needed on any outstanding documents needed to satisfy underwriting requirements.
  • Researches and resolves issues related to the application.

Basic Qualifications:

  • High school diploma or equivalent
  • 3 or more years' experience in consumer lending or mortgage sales or processing.

Other Traits, Characteristics and Experience:

  • Excellent written and verbal communication skills, including professional grammar and demeanor
  • Excellent customer service skills, highly motivated, focused and goal oriented
  • Strong organizational skills with attention to detail, planning and follow-up
  • Ability to manage multiple priorities in a fast paced environment
  • Basic computer skills including email, internet, and proficiency in Microsoft Word, Excel
  • Prior experience in processing escrowed mortgage loans is a plus.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.