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Main Branch Service Manager in Massillon at Huntington

Date Posted: 2/5/2018

Job Snapshot

Job Description

As a Main Branch Service Manager you have the responsible for the oversight of service and operations of the Main Branch, plus 3-7 Smart, Traditional and In Store branches within a defined market area mentoring/leading a team to provide excellent customer service and effectively resolve customer issues. You will achieve success by motivating, coaching and developing other colleagues while employing a disciplined performance management process.

As a Branch Service Manager, your primary responsibilities are:


• Welcomes and establishes relationships with customers.
• Ability to perform at a high level, all expectations of a teller while providing exemplary customer service.
• Maintains knowledge and educates teams on all products, services, technology and policies.
• Garners resources required to support teams, and ensures resources are allocated appropriately across the market area.
• Motivates, coaches and develops colleagues while employing a disciplined performance management process.
• Educates customers on how to leverage technology (e.g. ATM, Kiosk, Mobile, On-Line) to conveniently process their transactions.
• Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships.
• Demonstrates acumen in banking, transaction processing, cash handling, customer service, operations, systems, technology and communication.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Assists in finding and selecting top talent for the branch that are well suited for Huntington's culture.


Basic Qualifications


• High School Diploma or GED
• 2 years of prior experience managing and leading a team
• 2 years cash handling, teller or operational experience


Preferred Qualifications


• Career minded individuals that want to join an organization where they can gain experience and build a career.
• Huntington provides career paths and development plans to get you where you want to go.
• Bachelor's Degree
• Comfort with technology such as mobile services and online banking services are a plus.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.

Huntington does not accept solicitation from Third Party Recruiters for any position.
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