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Mortgage Banker - Customer Solution Center in Columbus at Huntington

Date Posted: 10/30/2018

Job Snapshot

Job Description

As a Mortgage Banker - Customer Solutions Center, you are more than just a financial resource for our customers; you are their partner in creating a brighter future. You would be working in a fast-paced and exciting role servicing our Mortgage customers as well as recommending and referring additional financial products and services, based on their needs.

  • Answer inbound mortgage and personal credit line customer telephone inquiries
  • Obtain data from each caller to research and resolve issues relating to mortgage and personal credit line accounts, including maintenance, payments, escrow research, document ordering, etc.
  • Review and follow-up with resolutions regarding customers concern/question
  • Serves as a resource to Bankers and the Retail Solution Center.
  • Builds quality relationships by recommending and referring additional products and financial services, based on customer needs (Mortgages, Equity Lines of Credit, Checking, Saving and Money Market accounts, etc).
  • Work closely with internal mortgage servicing departments and 3rd party vendors to research and resolve customer issues.

Basic Qualifications:

  • High school diploma or GED
  • Minimum 3 years customer service experience
  • Minimum 1 year retail, call center, or telemarketing sales experience

Preferred Qualifications:

  • Some college education preferred.
  • Strong verbal communication skills with clear pronunciation are necessary and will be assessed during the initial Human Resources Interview.
  • Banking/Call Center experience preferred
  • Knowledge of Consumer and/or Mortgage Lending preferred
  • Must be able to handle multiple tasks simultaneously in a fast-paced environment
  • Dependable and able to work in a structured environment with set lunches and breaks
  • Experienced in working with multiple computer systems and being able to toggle between systems/screens
  • Strong organizational skills
  • Excellent written communication to document phone conversations
  • Passion for sales and service, positive attitude, and desire to learn
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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