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Omni Change Management Director in Columbus at Huntington

Date Posted: 7/20/2018

Job Snapshot

Job Description

Job Description

Huntington has embarked on a journey to invest in, and optimize for, our customer's Omni Channel experience. Huntington will focus on improving customer sales and service experiences by designing journeys around a simplified (e.g. digitization) customer experience, and deploying to multiple channels (e.g. front-line bankers) to ensure a simple, easy and seamless customer experience.

The Omni Change Management Director will play a key role in this process working with internal partners to oversee the documentation, training and communication of the changes to both colleagues and customers.

Responsibilities include:

Successful oversight of Change Management process will include:

  • Responsible for documentation of changes associated with Omni program across Branch, Digital, Call Center and ATM
  • Ensuring comprehensive training program for colleagues
  • Creation of well-informed, simple and intuitive communications for both colleagues and customers
  • Works directly with Channels, Business areas, Support groups (including Customer Advocacy and Marketing) to create necessary communications.

Basic Qualifications:

  • Bachelor's, or higher, degree in business, accounting, finance, economics, marketing or related field required
  • Minimum 7 years business experience working in Financial Industry in a sales or sales support function within an Omni program.

Preferred Qualifications:

  • Masters' degree
  • 5 Years Leadership Experience
  • Ability to lead communication and management of complex transformational processes
  • Ability to effectively work in a matrixed organization with colleagues across various reporting structures
  • Ability to educate and drive cultural awareness of Omni Channel strategy and opportunities
  • Experience in transformational processes including communications, training and overall change management
  • Excellent influencing, consulting and communication (both oral and written) skills, with the ability to successfully interact with and relate complex technical information to multiples audiences in business terms
  • Ability to independently manage multiple work efforts, including driving to execution, through key stakeholders across the bank
  • Methodological thinker, with strong experience with process / journey mapping (eg. Operational or Systems)
  • Efficient with Microsoft Office tools (Word, Excel, Visio, PowerPoint, Outlook), SAS, SQL
  • Ability to communicate with all levels of management
  • Acute attention to detail with an ability to identify or discover trends or themes
  • Ability to clearly articulate methodology for issue resolution to complex problems
  • Analytical thought process and ability to determine paths of action and make recommendations to remediate issues
  • Previous success in implementing simple and efficient service automation programs and processes
  • Problem Solving and Critical thinking, with the ability to identify root cause and proper solution
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.