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Omni Journey Execution Director in Columbus at Huntington

Date Posted: 7/25/2018

Job Snapshot

Job Description

Detailed Description


Huntington has embarked on a journey to invest in, and optimize for, our customer's Omni Channel experience. Huntington will focus on improving customer sales and service experiences by designing journeys around a simplified (e.g. digitization) customer experience, and deploying to multiple channels (e.g. front-line bankers) to ensure a simple, easy and seamless customer experience.

The Omni Director of Journey Execution will play a key role in this process overseeing and coordinating the simultaneous execution of multiple Omni Journeys.

Responsibilities include:

  • Oversight / management of concurrent IT initiatives including journey mapping, requirements, development, QA and implementation
  • Resource planning / management
  • Ensuring success through management of both short term and long term deliverables, early identification and resolution of issues and extensive project management
  • Works directly with Channels, Business areas, Support groups (including Customer Advocacy and Marketing) to create necessary communications.

Basic Qualifications:

  • Bachelor's degree in IT, MIS or related field
  • 10+ years business experience working in IT, Project / Program management with Financial products including Deposit, Lending, Investment, across various segments

Preferred Qualifications:

  • Masters' degree
  • 5 Years of experience managing, large, complex IT programs
  • Experience with iterative delivery or Agile preferred
  • Results oriented individual with a proven track record of managing and delivering on time and on budget
  • Ability to effectively work in a matrixed organization with colleagues across various reporting structures
  • Ability to educate and drive cultural awareness of Omni Channel strategy and opportunities
  • Excellent influencing, consulting and communication (both oral and written) skills, with the ability to successfully interact with and relate complex technical information to multiples audiences in business terms
  • Ability to independently manage multiple work efforts, including driving to execution, through key stakeholders across the bank
  • Strong research and analytical skills with an ability to innovate (ie. Think outside of the box) to come up with optimal solutions
  • Methodological thinker, with strong experience with process / journey mapping (eg. Operational or Systems)
  • Efficient with Microsoft Office tools (Word, Excel, Visio, PowerPoint, Outlook), SAS, SQL
  • Ability to communicate with all levels of management
  • Acute attention to detail with an ability to identify or discover trends or themes
  • Ability to clearly articulate methodology for issue resolution to complex problems
  • Analytical thought process and ability to determine paths of action and make recommendations to remediate issues
  • Previous success in implementing simple and efficient service automation programs and processes
  • Problem Solving and Critical thinking, with the ability to identify root cause and proper solution
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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