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Omni - UX Manager - Interaction Design Team in Columbus at Huntington

Date Posted: 1/17/2019

Job Snapshot

Job Description

We are transforming the way we do business by changing how we think about the different types of Customer Journeys. Omnichannel will provide a consistent experience for our customers, regardless of how they chose to do business with us (online banking, branch locations, ATM's, phone support). The goal of Omnichannel is to align our people, processes, products & services, and technology across our enterprise to deliver new modern capabilities in an Agile and Iterative way.

We are in the beginning stages of building this newly defined Omnichannel program with cross functional team members. This team will lay the foundation for what the Customer Journeys are and how we will deliver exceptional, streamlined experiences for each one. If you are a pioneer at heart who enjoys data driven decisions that takes our customers' feedback and intertwines creativity to define what the solutions should be, we want to hear more.

Huntington UX is seeking a Manager to join our Interaction Design Team. We are a fast-growing group of design thinkers creating experiences that help people. Our philosophy is that what we do and how we do it are of equal importance. We are optimistic and openly embrace ambiguity. We learn from failure, take ownership, collaborate, have a bias for action, and thrive because we make each other successful.

You are passionate about bringing humans together to create innovative experiences. You have worked on an in-house UX team and know how to find the sweet spot between user needs and business goals. You coach teams to have the right focus and break problems into manageable pieces. And you are excited to help shape the growth of a large enterprise UX team.

In this role, you will:

  • Manage a group of interaction designers and information architects within the larger interaction design team

  • Provide oversight and direction in creating multi-channel responsive web and mobile app experiences for retail/business customers and colleagues

  • Guide the team as they move through various stages of a user-centered design process

  • Set priorities, balance workload, and direct the team to ensure timely delivery

  • Provide timely feedback and design direction to ensure project alignment and consistency

  • Consult with internal partners and develop UX approaches to define our team's project engagement

  • Coordinate discussions with business partners, project sponsors, digital leadership, and executives to align on the experience delivery strategy

  • Learn how people think about managing their financial well-being and how they interact with brands to reach their goals

  • Inspire a diverse team of design thinkers to reach their full potential and provide development guidance

Basic Qualifications:

    • Bachelor's degree in Industrial Design, Human-Computer Interaction, Human-Factors Engineering, Library Sciences, or Digital Media. Experience with the following will be considered in lieu of degree:

    • Minimum of 7 years of experience in user experience design field

    • Minimum of 5 years of experience in managing design teams and large-scale projects

Preferred Qualifications:

    • Experience working with specialized UX skillsets within a large-scale/enterprise environment

    • Strong desire to empathize with and improve the lives of others

    • Mastery of interaction design and information architecture

    • Expert in responsive web design, mobile-first approach, and iOS/Android native app platforms

    • Ability to move projects from design into delivery within enterprise IT environments, both agile and waterfall

    • Advanced knowledge of Web Content Accessibility Guidelines (WCAG) and accessibility best practices

    • Exceptional organization, facilitation, collaboration, and problem-solving skills

    • Effective written/verbal communicator with the ability to manage critical conversations

    • Ability to develop working relationships with individuals at all levels of an organization

    • Comfortable presenting to large audiences including senior leaders

    • Mature ability to flex in response to changing business priorities

    • Ability to embrace ambiguity during the early phases of a project

    • Passionate coach, guide, mentor, and optimist

About Huntington

Huntington is a top-performing regional bank that has focus on the customer embedded in their DNA. Founded in 1866 in Columbus, Ohio, Huntington has a long history and culture of helping people. Products like Asterisk-Free Checking® and 24-Hour Grace® prove our commitment to designing simple and customer-centric banking products.

Come join a creative team that designs world-class digital experiences at a company that cares about is colleagues, customers, and the communities where we do business.

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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