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Omnichannel (Omni) Senior Business Analyst Lead in Columbus at Huntington

Date Posted: 11/30/2018

Job Snapshot

Job Description

We are transforming the way we do business by changing how we think about the different types of Customer Journeys. Omnichannel will provide a consistent experience for our customers, regardless of how they chose to do business with us (online banking, branch locations, ATM's, phone support). The goal of Omnichannel is to align our people, processes, products & services, and technology across our enterprise to deliver new modern capabilities in an Agile and Iterative way.

We are in the beginning stages of building this newly defined Omnichannel program with cross functional team members. This team will lay the foundation for what the Customer Journeys are and how we will deliver exceptional, streamlined experiences for each one. If you are a pioneer at heart who enjoys data driven decisions that takes our customers' feedback and intertwines creativity to define what the solutions should be, we want to hear more.

The Omnichannel (Omni) Senior Business Analyst will work cross functionally with business partners and IT, typically serving as the primary BA on projects. The Senior Business Analyst will perform detailed business analysis, documenting functional and design requirements including process flows, use cases and functional design. Additionally, this role will work with Project Managers coordinating various project timelines and deliverables throughout the project lifecycle. This position requires close collaboration with multiple business stakeholders to build out Customer Journeys within the Omni program.

Basic Qualifications:

  • Bachelor's Degree
  • Minimum of 7 years of experience in business analysis related work

Preferred Qualifications:

  • Project planning and management, with the ability to manage multiple projects in a fast-paced environment and meet deadlines
  • Experience in a Business Analyst role performing the listed responsibilities, including experience with the following artifacts is desirable:
    • Assisting in creation of scope documents
    • Eliciting and documenting functional requirements and use cases
    • Producing process flows using Visio
    • Documenting Functional design/Functional Specifications
  • Demonstrable technical skills and ability to learn technology
  • Strong organization, written and oral communication skills
  • Experience facilitating group sessions to gather requirements with ability to ask relevant questions to drill into the details
  • Experience tracking and driving deliverables to completion
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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