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Omnichannel (Omni) Senior IT Service Delivery Manager in Columbus at Huntington

Date Posted: 3/7/2019

Job Snapshot

Job Description

Omnichannel Service Delivery Manager -- Senior

We are transforming the way we do business by changing how we think about the different types of Customer Journeys. Omnichannel will provide a consistent experience for our customers, regardless of how they chose to do business with us (online banking, branch locations, ATM's, phone support). The goal of Omnichannel is to align our people, processes, products & services, and technology across our enterprise to deliver new modern capabilities in an Agile and Iterative way.

We are in the beginning stages of building this newly defined Omnichannel program with cross-functional team members. This team will lay the foundation for what the Customer Journeys are and how we will deliver exceptional, streamlined experiences for each one. If you are a pioneer at heart who enjoys data-driven decisions that take our customers' feedback and intertwines creativity to define what the solutions should be, we want to hear more.

The IT Service Delivery Manager Sr - Identifies and develops relationships with business and delivery partners. Serves day-to-day Information Technology (IT) needs of multiple Business Segments. Assists in the development of strategy, planning, funding, and delivery of technology products and services to Business Segments and delivery partners. Partners in developing/executing technology strategy and is responsible for end-to-end technology project execution including resource planning. Responsible for financial transparency across IT (including initiatives and base operations).

The successful candidate will be able to demonstrate the following:

  • Direct experience designing, writing and supporting custom business software in a large corporate environment. Including familiarity with modern development concepts, such as DevOps, test first development, and testing automation.
  • Direct experience managing agile teams of 10-15 technology members spanning analysis, development and testing disciplines.
  • Capability to prioritize and direct the day to day work of technical staff, including employees and contractors.
  • Ability to cultivate partnerships with peers in the line of business to ensure that their technology needs are met.
  • Capability to work with business and IT partners to prioritize competing demands to deliver the right solutions in the right order to support line of business needs.
  • Experience developing and maintaining technology roadmaps in concert with IT architecture and line of business partners. Providing a continued focus on modernization, stability, and improved time to market for critical business changes.
  • Experience with vendor management, leveraging partners as needed to ensure systems meet Huntington's business needs.

Basic Qualifications

  • Bachelor's degree in Information Systems or a closely related Business degree
  • Minimum ten years of experience in Information Technology, including experience in managing individuals

Preferred Qualifications

  • Experience in banking, including credit and or collections
  • Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
  • Excellent interpersonal, written and verbal communication skills; ability to effectively interface and team with all levels of the organization
  • Candidate must be self-motivated and assertive while possessing the ability to handle and prioritize multiple tasks in a team environment
  • Ability to work in a fast paced environment
  • Excellent organizational skills, able to coordinate multiple projects and flexible at adjusting assigned priorities when needed
  • Superior writing, proofreading, analytical and quality assurance skills with exceptional attention to accuracy and details
  • Able to show initiative, demonstrated by a strong drive for results in support of management's objectives
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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