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Omnichannel (Omni) - Senior Journey Analyst/Product Manager in Columbus at Huntington

Date Posted: 11/30/2018

Job Snapshot

Job Description

We are transforming the way we do business by changing how we think about the different types of Customer Journeys. Omnichannel will provide a consistent experience for our customers, regardless of how they chose to do business with us (online banking, branch locations, ATM's, phone support). The goal of Omnichannel is to align our people, processes, products & services, and technology across our enterprise to deliver new modern capabilities in an Agile and Iterative way.

We are in the beginning stages of building this newly defined Omnichannel program with cross functional team members. This team will lay the foundation for what the Customer Journeys are and how we will deliver exceptional, streamlined experiences for each one. If you are a pioneer at heart who enjoys data driven decisions that takes our customers' feedback and intertwines creativity to define what the solutions should be, we want to hear more.

Brief Description:


You'll lead the vision that determines the product roadmap, Customer Journeys and customer experience for the Omni program. You'll have end to end responsibility, from defining requirements to driving adoption.

Detailed Description:

  • Design and bring to market customer-driven online and mobile products and services
  • Identify market opportunities through customer research and insights
  • Prioritize customer needs and develop product roadmaps to deliver on meeting customer expectations
  • Lead, create and launch market-leading product offerings in partnership with sales, marketing, user experience and support
  • Own the product lifecycle from requirements gathering through production and release
  • Build products that deliver great customer experiences
  • Manage Risk associated with the above applications and specific application features
  • Help drive adoption and use by developing digital marketing campaigns in partnership with marketing teams
  • Conduct competitive analysis
  • Develop Business Scope and Requirements.
  • Develop and present business cases to senior management for investment
  • Work with internal Digital Design team to create User Experience Scenarios (mock-ups) for products
  • Develop Business Plans for products; Partners with marketing teams to create programs that increase market share, retention and profits
  • Work with Systems Vendors, IT, Retail Branches, Marketing and the Customer Service Center to insure proper delivery of online services
  • Act as Project Sponsor for key development initiatives
  • Maintain information on service performance and application metrics, for analysis and reporting to management

Basic Qualifications:

  • Bachelor's Degree (Business preferred -- Marketing, Management, Finance or Information Technology)
  • Minimum of 5 years Online/Mobile Product Management or Digital project delivery experience

Preferred Qualifications:

  • MBA Preferred
  • Experience with customer facing sales of Retail or Business Financial Services and/or eCommerce
  • Digital Product Management Experience
  • Ability to translate Business needs to Technology Teams
  • Leadership in the Online and or Mobile space
  • Experience with Desktop and Mobile Web, Mobile Apps, and Alerts
  • User-Centered Design and Usability expertise
  • Self-starter who develops plans and is committed to hitting delivery dates
  • Strong Analytical Skills and familiarity with the Software Delivery Lifecycle
  • Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
  • Ability to develop working relationships with individuals at all levels of an organization
  • Strong organizational skills and attention to detail
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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