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Omnichannel (Omni) UAT Tester in Columbus at Huntington

Date Posted: 11/30/2018

Job Snapshot

Job Description

We are transforming the way we do business by changing how we think about the different types of Customer Journeys. Omnichannel will provide a consistent experience for our customers, regardless of how they chose to do business with us (online banking, branch locations, ATM's, phone support). The goal of Omnichannel is to align our people, processes, products & services, and technology across our enterprise to deliver new modern capabilities in an Agile and Iterative way.

We are in the beginning stages of building this newly defined Omnichannel program with cross functional team members. This team will lay the foundation for what the Customer Journeys are and how we will deliver exceptional, streamlined experiences for each one. If you are a pioneer at heart who enjoys data driven decisions that takes our customers' feedback and intertwines creativity to define what the solutions should be, we want to hear more.

The primary responsibility of Business Analyst 3 will be to drive the delivery of projects with the Omni program around various Customer Journeys. The BSA will work with business and technical partners to document business requirements, develop and execute User Acceptance Testing (UAT), and conduct post-implementation validation. This role may also assist with other responsibilities, such as data analysis, performance monitoring, quality testing, and issue resolution.

Detailed Description:

  • Creates business requirements that are comprehensive and clear, working independently or in partnership with key technical and business partners.
  • Creates and executes test plans, independently or in partnership with key technical and business partners, to validate adequacy of work delivered at various stages in the project lifecycle or in agile development.
  • Monitors adequacy of vendor performance through testing, quality assurance or other performance monitoring.
  • Understands key credit and debit card processes or has the ability to quickly understand complex business processes and apply knowledge to project delivery.
  • Demonstrates ability to understand criticality and relevance of project issues, appropriate level and degree of escalation, and drive resolution with project sponsors and technical management.
    Communicates effectively both in written and verbal form, and is able to adjust message as appropriate for intended audience.
  • Analyzes problems and data to identify issues and determine root causes.
  • Drives remediation of issues and other control enhancements to support product delivery.

Basic Qualifications:

  • Bachelor's degree or the equivalent of 4 additional years of experience/education in Business Analysis, Quality Assurance, Accounting, Information Technology or analytical field can be considered in lieu of the degree
  • Minimum of 5 years of work experience in Business Analysis, Quality Assurance, Banking Operations, or similar role responsible for project delivery/quality testing

Preferred Qualifications:

  • Demonstrated problem solving and critical thinking skills
  • Self-directed and able to deal with ambiguity
  • Demonstrated skills in developing control processes
  • Seeks continuous improvement
  • Highly organized, able to multi-task and work in a fast paced environment
  • Able to critically analyze data and process to identify issues, root cause and corrective action
  • Able to navigate across business segments
  • Able to analyze data and draw appropriate conclusions
  • Strong written and verbal communication skills
  • Proficient in MS Office applications
  • Experience with major digital platforms a plus
  • Knowledge of vendor card processing platform is a plus
  • Understanding of project life cycle is highly preferred
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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