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Omnichannel (Omni) UX Designer Senior Consultant (UX Strategist) in Columbus at Huntington

Date Posted: 11/30/2018

Job Snapshot

Job Description

We are transforming the way we do business by changing how we think about the different types of Customer Journeys. Omnichannel will provide a consistent experience for our customers, regardless of how they chose to do business with us (online banking, branch locations, ATM's, phone support). The goal of Omnichannel is to align our people, processes, products & services, and technology across our enterprise to deliver new modern capabilities in an Agile and Iterative way.

We are in the beginning stages of building this newly defined Omnichannel program with cross functional team members. This team will lay the foundation for what the Customer Journeys are and how we will deliver exceptional, streamlined experiences for each one. If you are a pioneer at heart who enjoys data driven decisions that takes our customers' feedback and intertwines creativity to define what the solutions should be, we want to hear more.

Brief Description:

The Huntington UX team is seeking a passionate design leader who wants to join a team focused on creating experiences that help people. As a UX Strategist, you will lead planning & design strategy for key UX initiatives, guiding the team's efforts to find the sweet spot between user's needs and business goals.
You'll focus primarily on projects in the digital space that have multiple channel implications (digital, ATM, branches, call center) and guide the team in organizing their problem solving from the earliest phases of innovation through the transition into delivery. You will play a critical role in designing solutions that are used daily by customers and you'll have an opportunity to help them manage a critical part of their lives, their financial well-being.
We're looking for someone empathetic, smart, passionate, fun, energized and generally awesome to work with. If you're curious, ask why often, enjoy a challenge and want to organize experience design efforts that help people, we want to meet you.

Detailed Description:

- Create thoughtful user-centered approaches for the UX team's involvement in crafting new Customer Journeys within the Omni program
- Align early product lifecycle activities with UX services
- Be a force of optimism, comfortable with the ambiguity that often exists early stages of innovation
- Help project teams ensure the fidelity of their design artifacts matches the current problems that need explored/solved
- Partner with UX leads to organize stakeholder alignment activities during early project phases
- Assist the UX team in creating frameworks that help synthesize information and focus design activities
- Plan and facilitate multi-disciplinary workshops to involve and align the design team and stakeholders on experience opportunities
- Create compelling stories that help communicate design criteria to clients, partners and executives
- Mentor UX teammates on design strategy methods/practices
- Collaborate with UX roles, product managers, brand managers, analytics teams, customer advocacy, continuous improvement, technology partners and leadership to advance discovery and design efforts
- Participate in ideation & design of future customer experiences, including online, mobile apps, ATM and banker tools
- Learn how people think about managing their financial well-being and how they interact with brands to do so

Basic Qualifications:
- Bachelor's degree
- Minimum 7 years of experience in the field of digital experience design

Preferred Qualifications:
- Minimum 5 years experience leading design teams and large scale projects
- Minimum 3 years experience leading experience design approach for multi-channel experience design efforts
- Ability to work on multiple projects concurrently, demonstrating a mature ability to prioritize and manage time
- Strong desire to improve the lives of others
- Strong understanding of the user-centered design process
- Expert in design strategy tools & methods (e.g. enterprise experience frameworks, journey mapping, service blueprints, compelling visual story-telling, experience models and tools for relating interaction-level experience criteria to design teams)
- Large group activity facilitation
- Comfort building relationships at all levels of the organization and with presenting to senior leaders
- Understanding of specialized UX skillsets (e.g. interaction and visual design, content strategy, front-end UI development)
- Comfort with ambiguity early in projects
- Strong organization, facilitation, collaboration and problem-solving skills
- Excellent written, verbal and visual communication skills, including the ability to create compelling stories for executives
- Proficiency with Adobe Creative Suite

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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