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Phone Bank Credit Card Associate in Flint at Huntington

Date Posted: 3/30/2018

Job Snapshot

Job Description

As a Credit Card Specialist in the Huntington Phone Bank, you have the opportunity to help customers and build relationships by providing an exceptional service experience. You will work individually and as a team to meet and exceed established service and sales goals and contribute to the overall success of the Phone Bank.

In the Credit Card Specialist role you will:

  • Have engaging conversations to promote Huntington brand loyalty - including credit card balance transfers, authorized users, reward redemption, education and product referrals.
  • Assist customers by answering balance and transaction inquiries, updating account information and submitting research requests
  • Assist customers with their daily banking needs by recognizing cross-sell opportunities like online banking, balance transfers, mobile alerts, overdraft protection, etc.
  • Work individually and as a team to meet and exceed established goals, such as sales and referrals, call handle time, availability, quality and customer satisfaction.
  • Maintain up to date knowledge on all Huntington products, services, technology, and procedures
  • Resolve customer concerns in a timely and efficient manner.
  • Manage calls efficiently and adhere to work schedule.
  • Earn a competitive base salary with a performance based incentive program and a shift differential for qualified shifts. In addition, our benefits meet a range of individual and family needs.

Basic Qualifications:

  • High School Diploma or GED
  • 1 year of previous call center and/or credit card experience preferred

Preferred Qualifications:

  • High degree of professionalism and passion for serving customers
  • Ability to work quickly and accurately in a fast-paced and evolving environment
  • Ability to maintain an upbeat and positive attitude during difficult and stressful situations
  • Ability to learn quickly, retain learned information and put it into practice
  • Punctual and reliable
  • Demonstrate professional communication, negotiation, problem solving, and sales skills
  • Great attention to detail, critical thinking and problem solving skills
  • Understanding of computers; candidate must be able to easily navigate a computer, toggle between multiple screens and applications, and have basic knowledge of Microsoft applications and the internet
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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