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Phone Bank Customer Service Associate in Akron at Huntington

Date Posted: 1/22/2018

Job Snapshot

Job Description

Phone Bank CSA-General 5682

The Customer Service Associate position provides "Simply the Best" customer service at all times. This high volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to telephone banking customers and promoting self-service options and convenience services to our customers.

In the Customer Service Associate role you will:


• Provide outstanding service to and builds relationships with over 100 customers every day
• Work individually and as a team to meet and exceed established goals, i.e. call handle time goals, availability goals, customer service performance goals and quality goals
• Maintain up to date knowledge on Huntington products, services, technology, and procedures

Basic Qualifications


• Minimum of 1 year of customer service experience required
• High School Diploma or GED

Preferred Qualifications


• Candidates must be available to work day, afternoon or evening shifts during the week and on weekends as part of their normal permanent schedule. Shifts will be assigned based on business needs.
• Previous call center or banking experience preferred
• Ability to demonstrate professional verbal communication skills
• Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material
• Ability to professionally handle irate customers
• Ability to use a headset and to sit for long periods of time
• Experience with Microsoft Office applications and the Internet

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.

Huntington does not accept solicitation from Third Party Recruiters for any position.
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