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Phone Bank Mortgage Banker I in Columbus at Huntington

Date Posted: 1/24/2018

Job Snapshot

Job Description

Brief Posting Description - COLUMBUS, OH

As a Phone Bank Mortgage Banker, you are more than just a financial resource for our customers; you are their partner in creating a brighter future. You would be working in a fast-paced and exciting role servicing our Mortgage customers as well as recommending and referring additional financial products and services, based on their needs.


• Answer inbound mortgage and personal credit line customer telephone inquiries
• Obtain data from each caller to research and resolve issues relating to mortgage and personal credit line accounts, including maintenance, payments, escrow research, document ordering, etc.
• Review and follow-up with resolutions regarding customers concern/question
• Serves as a resource to Bankers and the Retail Solution Center.
• Builds quality relationships by recommending and referring additional products and financial services, based on customer needs (Mortgages, Equity Lines of Credit, Checking, Saving and Money Market accounts, etc).
• Work closely with internal mortgage servicing departments and 3rd party vendors to research and resolve customer issues.

Basic Requirements:


• High school diploma, some college preferred
• Min 3 years customer service experience
• Min 1 year retail, call center, or telemarketing sales experience

Other Requirements:


• Strong verbal communication skills with clear pronunciation are necessary and will be assessed during the initial Human Resources Interview.
• Banking/Call Center experience preferred
• Knowledge of Consumer and/or Mortgage Lending preferred
• Must be able to handle multiple tasks simultaneously in a fast-paced environment
• Dependable and able to work in a structured environment with set lunches and breaks
• Experienced in working with multiple computer systems and being able to toggle between systems/screens
• Strong organizational skills
• Excellent written communication to document phone conversations
• Passion for sales and service, positive attitude, and desire to learn

Additional Information:


• Full Benefits within 30 days
• 401k Match after 60 days
• Generous PTO

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.

Huntington does not accept solicitation from Third Party Recruiters for any position.
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