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Sales & Service Specialist - Velocify Focus in Akron at Huntington

Date Posted: 2/15/2018

Job Snapshot

Job Description

About the Job

• Manages the sales support process primarily for the Business Banking Team.
• Generates and analyzes daily/weekly/monthly sales reports; summarizes sales performance against goals for sales managers.
• Acts as liaison with sales staff to determine support needs, communicate effective sales practices, create sales campaign guides, and communicate sales initiatives.
• Analyzes and suggests changes to current sales processes.
• Administers sales systems including Velocify to insure effective usage by sales teams.
• Leads or participates as a SME in sales related projects.
• Develops and provides training on effective sales techniques, sales system functionality and relevant product information to drive customer deepening activities, etc.

Detailed description:

• This position will be responsible for working with sales leadership to design, implement and optimize sales process and ensuring that technology is driving this process (Sales tools including, Velocify, and internally developed tools.
• Manage key projects for the consumer sales group intended to drive new business, improve current capabilities, ensure compliance, etc.
• This will be a role where the individual would need to take leadership in identifying needs, managing smaller projects (or being a SME in a larger project), test, train and implement within the consumer sales channels.
• This individual will primarily focus on Business Banking channel but will interact with other sales and service specialists supporting Mortgage, Retail, and Phone Bank sales channels to insure coordinated sales execution for all Business Banking sales channels.
• Maintain content, track activities, help facilitate best practices.
• This position would help drive volume in these areas of focus and help the sales management team identify needs and take these forward into execution.
• Drive and Velocify adoption through delivery of training and coaching.
• Other activities as assigned.

Basic Qualifications:

• 1-3 years' experience in the home lending industry
• High School Diploma or equivalent

Preferred Qualifications:

• 1-3 years of outbound call center experience preferred
• Bachelor's Degree Preferred Self-starter
• Experience with or Velocify Lead Management preferred
• Competent with technology
• Sales background a plus
• Ability to work independently and drive results
• Confident presenting to all levels and running meetings/training sessions

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.

Huntington does not accept solicitation from Third Party Recruiters for any position.