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Section Supervisor in Columbus at Huntington

Date Posted: 11/5/2018

Job Snapshot

Job Description

Section Supervisor -- Document Management File Room

The Section Supervisor opening in the Document Management File Room department is located at the Huntington Gateway Campus (43231). This is a full time position working Monday-Friday from 8a-5p.

Position Description:

Directly supervise all functions within the team to ensure they are completed in a timely manner. Ensures that each area is adequately staffed on a day to day basis and reviews work completed by assigned staff. Work with the department manager regarding operations, procedures and team interactions. Review department reporting practices around compliance and regulatory issues to ensure conformity. Reviews and recommends new work procedures to help daily workflow efficiently. Authorizes overtime, control costs, and maintains service levels standards. Handles exception items or unusual situations and refers more complex problems to the manager as needed. Coach colleagues as needed on career development and succession planning. Must be able to have one on one colleague conversations to evaluate individual performance, make recommendations for improving results, and address any issues related to performance not meeting expectations. Prepares and maintains personnel records and files related to the position.

Detailed Description:

  • Proven leadership skills required, dedicated focus on improving leadership values aligned with Huntington's culture, including the ability to work well with others, coach, develop, manage, reward and recognize direct reports.
  • Receives, classifies, reconciles, interprets, consolidates, maintains and/or summarizes records, files and documents.
  • Compiles complex reports, monthly metrics, drawing data from a wide range of sources.
  • Handles all escalated problems and issues; confers with manager on unusual cases.
  • Responsible for the teams day to day operation and production, ensures that all work flows are completed within established service level requirements.
  • Distributes, assigns, and reviews workflow.
  • Responsible for performance management, hiring, terminations, training and coaching.
  • Provide the best customer service by meeting service level standards and being customer focused.
  • Have a key focus on engaging and driving continuous improvement.
  • Support Huntington's commitment to continuous improvement by identifying and proposing process improvement ideas to increase the team's efficiency, quality, and service levels.
  • Expand job responsibilities to perform various job functions within the department.
  • Ability to have a can do attitude, forward thinking and service heart behaviors.

Basic Qualifications:

  • High School diploma or equivalent.
  • Minimum of 3+ years of supervisory or team oversight experience.

Preferred Qualifications:

  • Intermediate computer skills preferred.
  • Ability to work in a fast paced, high volume production environment, with production and quality demands.
  • Strong knowledge of loan operations and compliance/regulatory guidelines.
  • Previous supervisor or management experience to execute deliverables.
  • Must demonstrate excellent written and verbal communication skills.
  • Must possess strong organizational skills.
  • Ten key and data entry experience is strongly preferred.
  • Experience and proficiency working with Microsoft Office Suite (Excel, Word, Access and Outlook).
  • Must be a team player, energetic, have a positive attitude, and be able to manage work within a large department.
  • Strong presentation skills, including facilitating team meetings and introducing new ideas, processes and procedures to the team.
  • Strong knowledge of Hogan and MSP systems preferred.
    EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.