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Segment Risk Manager (OMNI) in Columbus at Huntington

Date Posted: 2/4/2019

Job Snapshot

Job Description

We are transforming the way we do business by changing how we think about the different types of Customer Journeys. Omnichannel will provide a consistent experience for our customers, regardless of how they chose to do business with us (online banking, branch locations, ATM's, phone support). The goal of Omnichannel is to align our people, processes, products & services, and technology across our enterprise to deliver new modern capabilities in an Agile and Iterative way.

Although, currently we are in the beginning stages of building this newly defined Omnichannel program with cross functional team members, it is going to be fast paced. This team will lay the foundation for what the Customer Journeys are and how we will deliver exceptional, streamlined experiences in an agile development environment to improve both the customer and banker experience.

As the Omnichannel Risk Manager, you will help us identify the risks, evaluate the risk exposure and appropriate controls to avoid or mitigate them while ensuring we meet the objective of this strategic initiative. We are looking for a Risk Manager who understands the account opening and servicing processes along with the regulatory requirements, is detail oriented, proactive, creative and able to triage/escalate issues appropriately in an agile environment. In addition a successful candidate should be able to identify and propose options to avoid/mitigate the risks associated with the system, processes and people.


  • Represent Consumer and Business Banking Risk Management in establishing the strategic direction for the omnichannel initiative for both consumer and business banking account origination and servicing
  • Analyze and review the existing origination experience and recommend changes to maximize competitiveness, customer experience, colleague experience, and at the same time ensure compliance with regulatory requirements and mitigate operational risk including fraud risk.
  • Partner with key stakeholders from, sales, digital, technology, legal, risk and compliance to ensure mutual goals are achieved.
  • Maintain an awareness of new trends and developments within banks regions and segments and external environment.
  • Identify, evaluate/assess the risks with the proposed changes as it relates to all the risk pillars as well as risk to meeting the objectives of the omnichannel initiative, engage the appropriate subject matter experts to recommend mitigating controls so that they are incorporated in the systems and process.
  • Complete Huntington's Product and Services Risk Assessment process to ensure that risks associated with the introduction of new, modified or expanded products and services are adequately identified, measured, controlled, monitored and reported.
  • Continuously evaluate the risks at all stages of the multiple projects: requirement stage, development, implementation and post implementation to proactively identify the risks and ensure appropriate action including timely escalation and reporting to management and risk partners.
  • Provide governance oversight and reporting to assist risk partners in ensuring risk findings, action plans, and risk acceptances are closed in a timely manner. Deliver timely and pertinent analysis to Senior Risk Manager on testing results, highlighting areas requiring attention and activities, which are inconsistent with business line policies and procedures.
  • Ensure all required risk activities are completed as OMNI journeys move through the project phases to ensure implementation timelines align with project delivery

Basic Qualifications:

  • Bachelor's Degree required
  • Minimum of 7 years of retail banking and/or risk management experience
  • Experience working in or supporting an agile project envirornment.

Preferred Qualifications:

  • Master's Degree preferred
  • Strong research and analytical skills to identify risks, issues in a fast paced environment
  • Strong Written and Verbal Communication skills
  • Demonstrated ability to quickly analyze situations and risks, determine paths of action, and execute flawlessly
  • Experience in digital banking, customer and banker account opening process improvements in a fast-paced environment and meet multiple deadlines at the same time
  • Excellent skills with MS Word, Excel and PowerPoint
  • Candid and concise communication skills
  • Excellent executive-level presentation skills
  • Must be savvy and passionate about driving results and innovation

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.