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Senior Customer Advocacy Insights Specialist in Columbus at Huntington

Date Posted: 7/2/2018

Job Snapshot

Job Description

The Insights Specialist will:

  • Conduct customer and market research
  • Conduct analysis of customer and colleague data and external / syndicated research, including demographic, satisfaction, complaints, consumer tracking studies, and other adhoc research and survey data
  • Analyze, draw insights, and prepare reports that support and supplement what we learn from customers
  • Present findings to internal clients to identify improvement opportunities
  • Identify situations that would benefit from customer or market research and recommend appropriate research plans
  • Assist in the selection of appropriate research methodology and analytical techniques
  • Program questionnaires into online survey tools (MaritzCX, Qualtrics)
  • Work with Sr. Analysts on advanced statistical analyses and modeling of customer, colleague and prospect feedback captured from research, complaints and other information sources (including segmentation, key driver analysis, conjoint, discrete choice and MaxDiff)
  • Support Research Managers and Customer Experience Managers by providing deep dive analysis on various projects

Basic Qualifications:

  • Bachelor's Degree
  • Minimum of 1 year or more of experience conducting data analysis and reporting, or managing survey research projects or tracking programs

Preferred Qualifications

  • Advanced degree is a plus
  • Experience in statistical analysis and statistical software (e.g. SPSS, SAS, Minitab)
  • Experience designing reports and presentations that tell a story with data, clearly identify opportunities and point to actions
  • Experience in analyses and interpretation of quantitative and qualitative data into actionable insights
  • Proactive, positive attitude, self-starter approach
  • Time management and organizational skills
  • Proficient with Excel, Word and PowerPoint
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.