Join the team that shapes the online and mobile banking experience for millions of people like you. We're a small passionate team focused on building differentiating tools and phenomenal customer experiences. You'll lead the vision that determines the product roadmap and customer experience for consumer online banking, business/commercial online banking, mobile banking, or ecommerce/online account origination. You'll have end to end responsibility, from defining requirements to driving adoption.

Detailed Description:

• Design and bring to market customer-driven online and mobile products and services
• Identify market opportunities through customer research and insights
• Prioritize customer needs and develop product roadmaps to deliver on meeting customer expectations
• Lead, create and launch market-leading product offerings in partnership with sales, marketing, user experience and support
• Own the product lifecycle from concept through production and release
• Build products that deliver great customer experiences
• Manage Risk associated with the above applications and specific application features
• Help drive adoption and use by developing digital marketing campaigns in partnership with marketing teams
• Conduct competitive analysis
• Develop Business Scope and Requirements.
• Develop and present business cases to senior management for investment
• Work with internal Digital Design team to create User Experience Scenarios (mock-ups) for products
• Develop Business Plans for products; Partners with marketing teams to create programs that increase market share, retention and profits
• Work with Systems Vendors, IT, Retail Branches, Marketing and the Customer Service Center to insure proper delivery of online services
• Act as Project Sponsor for key development initiatives
• Maintain information on service performance and application metrics, for analysis and reporting to management

Basic Qualifications:

• Bachelor's Degree
• Minimum of 5 years Online/Mobile Product Management or Digital project delivery experience

Preferred Qualifications:

• MBA Preferred
• Experience with Chat, Chatbot, and Voice Assistants
• Experience with customer facing sales of Retail or Business Financial Services and/or eCommerce
• Digital Product Management Experience
• Ability to translate Business needs to Technology Teams
• Leadership in the Online and or Mobile space
• Experience with Desktop and Mobile Web, Mobile Apps, and Alerts
• User-Centered Design and Usability expertise
• Self-starter who develops plans and is committed to hitting delivery dates
• Strong Analytical Skills and familiarity with the Software Delivery Lifecycle
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Ability to develop working relationships with individuals at all levels of an organization
• Strong organizational skills and attention to detail