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Senior Digital Product Manager in Columbus at Huntington

Date Posted: 2/6/2019

Job Snapshot

Job Description

Join the team that shapes the online and mobile banking experience for millions of people like you. We're a small passionate team focused on building differentiating tools and phenomenal customer experiences. You'll lead the vision that determines the product roadmap and customer experience for consumer online banking, business/commercial online banking, mobile banking, or ecommerce/online account origination. You'll have end to end responsibility, from defining requirements to driving adoption.

Detailed Description:

  • Design and bring to market customer-driven online and mobile products and services
  • Identify market opportunities through customer research and insights
  • Prioritize customer needs and develop product roadmaps to deliver on meeting customer expectations
  • Lead, create and launch market-leading product offerings in partnership with sales, marketing, user experience and support
  • Own the product lifecycle from concept through production and release
  • Build products that deliver great customer experiences
  • Manage Risk associated with the above applications and specific application features
  • Help drive adoption and use by developing digital marketing campaigns in partnership with marketing teams
  • Conduct competitive analysis
  • Develop Business Scope and Requirements.
  • Develop and present business cases to senior management for investment
  • Work with internal Digital Design team to create User Experience Scenarios (mock-ups) for products
  • Develop Business Plans for products; Partners with marketing teams to create programs that increase market share, retention and profits
  • Work with Systems Vendors, IT, Retail Branches, Marketing and the Customer Service Center to insure proper delivery of online services
  • Act as Project Sponsor for key development initiatives
  • Maintain information on service performance and application metrics, for analysis and reporting to management

Basic Qualifications:

  • Bachelor's Degree
  • Minimum of 5 years Online/Mobile Product Management or Digital project delivery experience

Preferred Qualifications:

  • MBA Preferred
  • Experience with Chat, Chatbot, and Voice Assistants
  • Experience with customer facing sales of Retail or Business Financial Services and/or eCommerce
  • Digital Product Management Experience
  • Ability to translate Business needs to Technology Teams
  • Leadership in the Online and or Mobile space
  • Experience with Desktop and Mobile Web, Mobile Apps, and Alerts
  • User-Centered Design and Usability expertise
  • Self-starter who develops plans and is committed to hitting delivery dates
  • Strong Analytical Skills and familiarity with the Software Delivery Lifecycle
  • Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
  • Ability to develop working relationships with individuals at all levels of an organization
  • Strong organizational skills and attention to detail
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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