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Senior Omni Channel Product Execution Manager in Columbus at Huntington

Date Posted: 2/16/2018

Job Snapshot

Job Description

Join the team that shapes the online and mobile banking experience for millions of people like you. We're a small passionate team focused on building differentiating tools and phenomenal customer experiences. You'll lead complex mobile/online/digital products to completion while ensuring that the customer experience and business goals remain at the forefront. You'll be engaged in all aspects of onmi channel product delivery, from defining and documenting requirements to ensuring the success of the final product delivery.

Detailed Description

• Bring to market complex, customer-driven omni channel products and services
• Prioritize customer needs and manage product feature sets to deliver products that exceed customer expectations
• Represent the customer and business goals while working with technology partners to deliver products
• Manage the product lifecycle from requirements gathering through production and release
• Develop business scope and requirements
• Work with internal design teams to create user experience scenarios for products
• Work with systems vendor, technology, retail, marketing, and customer service partners to ensure successful delivery of omni services
• Maintain information on service performance and application metrics, for analysis and reporting to management
• Provide transparency to business and technology leadership on project status and product development issues
• Manage risk associated with delivering applications and specific application features
• Assist with customer research and issue resolution
• Other product management tasks that may be required from time-to-time
• Mentor junior level colleagues as necessary

Basic Qualifications:

• Bachelor's Degree
• Minimum of 5 years of Online/Mobile Product Management, Digital or Omni Channel project delivery experience

Preferred Qualifications:

• MBA Preferred
• Omni Channel Product Management or Delivery Experience
• Digital Product Management or Delivery Experience
• Ability to translate Business needs to Technology Teams
• Leadership in the Online and or Mobile space
• Experience with Desktop and Mobile Web, Mobile Apps, and Alerts
• Experience with a Retail or Business Financial Services
• User-Centered Design and Usability expertise
• Self-starter who develops plans and is committed to hitting delivery dates
• Strong Analytical Skills and familiarity with the Software Delivery Lifecycle
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Ability to develop working relationships with individuals at all levels of an organization
• Strong organizational skills and attention to detail

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.

Huntington does not accept solicitation from Third Party Recruiters for any position.