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Treasury Management Customer Experience Support Associate in Youngstown at Huntington

Date Posted: 1/3/2019

Job Snapshot

Job Description

Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures. Exchanges information and resolves problems where multiple non-standard solutions are available. This position is typically cross-trained to perform various functions in the area. Provides service and product support to the Treasury Management segment. Responsible for identifying, researching, analyzing and resolving complex problems with regard to the servicing of customers. Prioritizes service issues and ensures they are completed on time and with a recognized / accepted resolution by the customer. Identifies possible cross sell opportunities and communicates those leads to the sales colleagues. Maintains up to date knowledge on products, services, departmental systems and related technology, policies and procedures.

Performs tasks to mitigate risk by activating and deactivating high risk product services (i.e. teller positive pay, wire PIN, etc.), reporting potential fraud or suspicious activity. Acts as internal resource for inquiries, research, consultation and/or resolution, and policy or procedure interpretation for other internal departments.

Basic Qualifications

  • Minimum of one year of Banking experience
  • High School Diploma

Preferred Qualifications

  • Ability to multi-task in a fast paced environment
  • Ability to work flexible hours
  • Two years' of banking experience preferred
  • Excellent oral and written communication skills, including good grammar and vocabulary skills
  • Excellent listening skills
  • Strong organizational skills
  • Ability to deal with conflict and maintain composure
  • Good interpersonal skills
  • Excellent typing skills
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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