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Treasury Management Technical Training Associate in Youngstown at Huntington

Date Posted: 11/13/2018

Job Snapshot

Job Description

Position Summary:

Provides advanced technical support to internal customers and external customers to resolve product or service inquiries regarding system and technical issues at the company and/or user level. Coordinates the resolution of technical issues with the operations/technology group. Guides and directs the technical implementation of Treasury Management tools and systems for customers to support the applicable Treasury Management products. Evaluates customer needs and independently determines what tools are best suited for them. Determines what products and services are best suited for the customer for additional cross sell. Facilitates training on Huntington's products, services and systems for both external customers and internal colleagues. Maintain an in-depth knowledge of commonly used concepts, practices, and procedures within the Treasury Management segment. Responsible for focus and awareness to identify, assess and manage risk; and adhere to policy and procedure acknowledgements.

Responsibilities:

  • Guides and directs the technical implementation of Treasury Management tools and systems for customers to utilize the applicable Treasury Management products. Support provided includes, but is not limited to: web browser troubleshooting, operating system interaction with Bank application, and troubleshooting Bank application-specific issues to resolution.
  • Identifies and reports product/application/system technical issues to Operational and Information Technology teams and Product Managers. Executes performance testing and provides results.
  • Advises customers on various direct and/or on-line file transmissions that are available, including file formatting, data mapping, performs testing, communicates results, assist with any issues to ensure successful transmissions.
  • May assist with projects related to system/product upgrades and new product implementation. Activities include but not limited to; participating in project conference calls, writing test scripts and perform testing.
  • Advise, educate and engage customers on a variety of technological tools and resources available to them.
  • Act as liaison between vendors and process/system users or between users and other corporate areas.
  • Assist with various duties to back up other team's job duties within the department.
  • Experienced colleague may train new colleagues.

Minimum Requirements:

  • One to three years' banking experience with a focus on treasury management/cash management
  • General knowledge of a wide variety of treasury management/cash management software, hardware and operating systems
  • Bachelor's degree (BA/BS) from four-year college or university and one to three years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree.

Requirement:

Local travel within HNB footprint.

Preferred Traits and Characteristics:

  • Strong technical knowledge of a wide variety of software, hardware and operating systems.
  • Strong customer service and customer management skills.
  • Well organized with well-honed time management and organizational skills.
  • Can interact professionally and effectively with clients, business partners, and peers at all levels.
  • Excellent verbal and written communication skills.
  • Demonstrated critical thinking, problem solving, and analytical skills.
  • Detail oriented
  • Experience in facilitating customer and/or colleague training
  • Participation in projects/testing as needed
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
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