Skip to navigation
Skip to main content
Skip to footer

Treasury Management Technical Training Associate in Youngstown at Huntington

Date Posted: 9/13/2018

Job Snapshot

Job Description

Specialized Cash Management/Treasury Management support center.

Maintain high levels of customer satisfaction consistent with Huntington's core values.

Provides advanced technical advice to the Regional Service and Onboarding team and sales colleagues to resolve product or service requests regarding system and technical issues at the user level. Coordinates the resolution of technical issues with the operations / technology group. Maintains an in-depth knowledge of commonly-used concepts, practices, and procedures within the Treasury Management segment. Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements.

Guides and directs the technical implementation of Treasury Management tools and systems for internal and external customers to support the applicable Treasury Management products. Evaluates customer needs and independently determines what tools are best suited for them. Determines what products and services are best suited for the customer for additional cross sell.

The Treasury Management Technical Training Support Associate delivers technical help desk support across the Huntington footprint to both internal and external customers, by providing advanced technical advice to customers to resolve product or service requests regarding system and technical issue at the company and/or user level. Guide and direct the technical implementation of Treasury Management applications for clients to utilize applicable Treasury Management products for cash management support. Evaluates the client's needs and independently determines what tools are best suited for the client. Facilitates training and technical support on Huntington's products, services and systems. Responsibilities include:

  • Coaches' customers utilizing on-line file transmissions, including file formatting, data mapping, performs file testing.
  • Guides and directs the technical implementation of Treasury Management tools and systems including, but not limited to: web browser troubleshooting, operating system integration with Bank applications, and troubleshooting Bank application-specific issues to resolve identified issues and problems. A
  • Advise, educate and engage customers on a variety of technological tools and resources available to them.
  • Research and respond to customer inquiries ensuring timely and appropriate solutions for problems or issues
  • Assists with the resolution of technical issues working with the operations / technology group for resolution.
  • May act as liaison between vendors and process/system users or between users and other corporate areas.
  • Advises customers on various direct and/or on-line file transmissions that are available, including file formatting, data mapping, performs testing, communicates results, assist with any issues to ensure successful transmissions.
  • Guides and directs the technical implementation of Treasury Management tools and systems for customers to utilize the applicable Treasury Management products. Support provided includes, but is not limited to: web browser troubleshooting, operating system interaction with Bank application, and troubleshooting Bank application-specific issues to resolution.
  • Advise, educate and engage customers on a variety of technological tools and resources available to them.
  • Assist with various duties to back up other team's job duties within the department.
  • Experienced colleague may need to train new colleague

Basic Qualifications:

  • Minimum of one year of experience

High School Diploma

Preferred Traits and Characteristics.

  • Strong technical knowledge of a wide variety of software, hardware and operating systems.
  • Strong customer service and customer management skills.
  • Well organized with well-honed time management and organizational skills.
  • Can interact professionally and effectively with clients, business partners, and peers at all levels.
  • Excellent verbal and written communication skills.
  • Demonstrated critical thinking, problem solving, and analytical skills.
  • Detail oriented
  • Experience in facilitating customer and/or colleague training
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.
TOP