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Treasury Mgmt Customer Exp Specialist II in Columbus at Huntington

Date Posted: 10/3/2018

Job Snapshot

Job Description

In a customer-facing environment, lead processing implementation "projects" of technical and non-technical nature. Deliver standard and some complex implementation activity ensuring quality and reliability of the implementation. This includes completing all system set-ups for onboarding/implementation, training clients on the commercial card program, and provide ongoing phone support for the commercial card program. The Treasury Management Customer Experience (TMCE) Specialist will also provide next level support for internal colleague escalations and questions. Will work closely with Customer Experience, Sales and sales support to ensure the needs of the company are fully addressed - onboarding/implementation are seamless and customer provided superior support. Additional duties will include reviewing reports, updates/maintenance to established card programs, working queues as assigned, and calling clients as needed

Will prioritize implementations and ensures they are completed on time with minimal impact to the customer. Identifies possible cross sell opportunities and communicates those leads to the sales colleague. Responsible for identifying, researching, analyzing and resolving complex problems with regard to the servicing of customers. Prioritizes service issues and ensures they are completed on time and with a recognized / accepted resolution by the customer. Guides and directs the technical implementation of Treasury Management tools and Commercial Card systems. Evaluates the clients' needs and independently determines what tools are best suited for the client. Facilitates coaching on Huntington's products, services and systems for both external customers and internal colleagues. Provides advanced technical advice to the Treasury Management Customer service team and sales colleagues to resolve product or service requests regarding system and technical issues at the user level. Coordinates the resolution of technical issues with the operations / technology group for resolution. Maintains up to date an in-depth knowledge of product, training, governmental regulations, policies and procedures.

Operates with a sense of urgency, energize team members to achieve/exceed goals, serves as a catalyst for change, embrace and participate in a High Performance Culture (HPC), proactively addresses challenges and makes quick decisions based on best available information.

Basic Qualifications:

  • High School Diploma required
  • Minimum of three (3) years' of experience

Preferred Qualifications:

  • Basic to intermediate knowledge of Microsoft Office applications
  • Ability to work in a team environment, resolve problems independently, inform management of all issues and work with a sense of urgency while maintaining close attention to detail
  • Understanding of TM products and services, or commercial banking
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Huntington does not accept solicitation from Third Party Recruiters for any position.