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UX Designer Senior Consultant (UX Researcher) in Columbus at Huntington

Date Posted: 1/20/2018

Job Snapshot

Job Description

Brief Description:

Huntington is seeking a passionate mid-to-senior level researcher who wants to join a team of design thinkers focused on creating experiences that help and delight people. As a UX Researcher, you will assist the UX team's efforts to involve users in a portfolio of experience design initiatives and advocate for the user with teams across the company.
We're looking for someone empathetic, smart, passionate, fun, energized and generally awesome to work with. If you're curious, ask why often, enjoy a challenge and want to design experiences that help people, we want to meet you.

Detailed Description:
In this role, you will:
• Collaborate with designers, product managers, brand managers, analytics teams and leadership to identify knowledge gaps and propose methods to gain needed insights
• Participate in generative and evaluative design research efforts executed by Huntington UX or external third party vendors (e.g., usability testing, one-on-one interviews, focus groups, heuristic evaluations, competitor assessments, co-design activities, contextual inquiries, ethnographic research, surveys, card sorting)
• Coordinate research logistics (e.g., recruiting, moderation, data collection)
• Identify user types and understand current and ideal experience
• Synthesize data and communicate insights and design criteria to clients, partners and executives
• Partner with UX leads to organize stakeholder alignment activities during early project phases
• Collaborate with market research, continuous improvement and analytics partners on best research approaches
• Participate in ideation, design and evaluation of existing and future customer experiences, including online and mobile applications

Basic Qualifications:
• Bachelor's Degree
• Minimum 7 years of experience in the field of usability and user research

Preferred Qualifications:
• Minimum 3 years experience facilitating usability tests, in-depth interviews, focus groups, and/or design workshops
• Ability to work on multiple projects concurrently, demonstrating a mature ability to prioritize and manage time
• Ability to develop working relationships with individuals at all levels of an organization
• Strong desire to improve the lives of others
• Firm understanding of the user-centered design process
• Knowledge of human factors and usability considerations, including ADA compliance/guidelines
• Experience in generative and evaluative research methodologies, data collection and analysis
• Ability to apply selected research methods
• Understanding of specialized UX skillsets (e.g., experience strategy, interaction and visual design, content strategy, front-end UI development)
• Knowledge of latest trends and UI conventions in the digital space
• Strong understanding of the usability differences between pervasive devices and platforms (e.g., smart devices, phone, tablet, desktop, Android and IOS)
• Comfort with ambiguity early in projects
• Strong organization, facilitation, collaboration and problem-solving skills
• Core critical thinking skills, including observation, interpretation, analysis, inference, evaluation, and explanation
• Excellent written, verbal and visual communication skills, including the ability to visualize key research insights/data
• Proficiency with Adobe Creative Suite

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.

Huntington does not accept solicitation from Third Party Recruiters for any position.