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Voice Network Engineer 3 in Columbus at Huntington

Date Posted: 2/27/2018

Job Snapshot

Job Description

21760 - Voice Network Engineer 3

Brief Description:
Seeking an experienced senior voice engineer to provide voice network engineering support for Cisco IP Telephony, Cisco Contact Center implementation and operational support for Huntington's Enterprise Network organization.

Detailed Description:

• Senior Voice engineer responsible for providing leadership with technical design, implementation and validation services for the enterprise wide platforms related to Cisco IP telephony (CUCM v10.x), Cisco Contact Center (UCCE v11.x) and Verint Call Recording.

• Plans, designs, research's and architect's voice systems and solutions; maintains current knowledge of hardware, software and telecom network technology and implements modifications as required.

• Provides Tier 3&4 operations support for all UCCE related applications.

• Creates and maintains documentation for VoIP telephony related processes.

• Creates all required technical documentation in accordance with Huntington's Change Control and project management processes and procedures.

• Provides after hours on-call support on a rotation basis.

Basic Qualifications:

• Bachelor's degree

• Min 7 years hands on experience and technical knowledge of environments utilizing Cisco IP Telephony, Cisco Contact Center, IVR and Call Recording including consulting, design, configuration, deployment, documentation and support

Preferred Qualifications:

• Good understanding of communications protocols such as H323 / SIP/ QoS / QSIG / G.711 / G.729, SRST, CUBE private line services from T1 to DS3 and SIP is required.

• Must have a high degree of technical expertise/professional mastery to recommend process improvements. Is often consulted by peers and seen as the informal leader on tactical problems.

• Articulates the business value and impact of advanced technical and non-technical information and understands when to escalate issues.

• Frequently anticipates problems and analyzes ways to mitigate the risk.

• Cisco Routers and Switches

• Advanced understanding of business technology drivers and their impact on architecture design

• Advanced understanding of performance and monitoring

• Advanced troubleshooting skills

• Configure base CUCM components, such as device pools, Call Manager groups, and other common elements. Build dial plans including route patterns, route lists etc

• Investigate and respond to alarms raised by monitoring tools on systems

• Strong understanding of dial plans, device pools, media resources

• One of the following certifications: CCNP, CCVP or CCIE

• Excellent communications skills (written and verbal) and ability to work both independently and in a group

• Experience in an enterprise environment is required

• Should have demonstrated behaviors as a team player, critical thinking skills, accountability and taking ownership

• Previous banking/financial industry experience is a plus

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.

Huntington does not accept solicitation from Third Party Recruiters for any position.